Refund policy

Due to the personal nature of fragrance, opened or used bottles cannot be returned or exchanged — this is standard hygiene practice for all perfume.

Damaged or incorrect orders: If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery at [email] or WhatsApp [number] with your order number and a photo/video of the parcel and product. We will replace the item or issue a full refund, including delivery charges.

We recommend recording a short video while opening your parcel — it makes any damage claim instant and hassle-free.

Cancellations: Orders cant be cancelled any time.

Refunds are processed to your original payment method within 5–7 working days of approval.